Right of cancellation
Typically, you can cancel your order (once accepted by us ) for any reason up to the point that the goods have not left . If you discontinue the contract within this time any payments made by you will be refunded in full within 30 days .
Returns & Exchanges
If you are not completely satisfied with your purchase , simply return the item or items in their original condition within 14 days of delivery. We will refund your money or exchange it for a different model if you preferred. This offer does not include personalized items or special orders, and does not affect your statutory rights.
- Upon receipt of your order , please check whether the goods are in perfect condition and notify us immediately if there is any incidence .
- The item will be your responsibility until they recepcionemos . For your own protection, we recommend that you send the parcel using a delivery service that ensures the value of the goods.
- If the return is outside the EU , please DO NOT USE COURIER SERVICES , since the clearance costs are excessive , we reject retornándoselos costs back to you . You should write " RETURN TO SENDER PRODUCT " on the customs form in the package and will not accept shipments that include loads.
- If you receive your item defective, you must notify us by email within 7 days of receipt of the product.
- Grupo Emonli not pay the return postage unless it is due to defective items.
PAYMENT AND TAXES
We accept online payment in a secure environment by credit card or bank transfer. All transactions are shown in Euros.
All prices shown on this page are correct at the time of publication and are quoted in Euros ( EUR) and where appropriate are inclusive of taxes in force in Spain (VAT). If your order is sent to a member state of the EC then the selling price will include VAT in force. The current rate of VAT is 21.0% . Any fees or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and can not predict them. Purchases outside the European Community will be excluded from taxation.
Terms of delivery
By default the sevice will courier express shipping
The service is free to mainland Spain for all purchases over Euros 60,00 (excluding I.V.A. and delivery costs ) excluded items in outlet . Shipping charges for purchases under Euros 60,00 will be charged to the buyer.
Shipping to other countries will be charged to the buyer.